Anonymous
map-marker Wilkes Barre, Pennsylvania

Erie blows

Erie Insurance - Erie blows
I had a salt spreader attached to my truck that fell off and hit a car they denied it
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david a Iiz
map-marker Noblesville, Indiana

Hail roof damage

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Erie Insurance - Hail roof damage

How can the adjustor concede to damage to the ridge vents (they look as though they were beaten with a ball-peen hammer) than in the same sentence say there was no hail or hail damage. 3 BBB accredited roofing companies with A+ ratings disagree.

Micki M...... the adjuster for Erie doesn't inspect the roof she brings in out of state hacks to deny ,deny , deny. They even contradicted the NOAA and Indiana Farm Bureau reports on hail by saying there was no hail.

47 surrounding home have had their roofs replaced no problems. We are challenging these criminals at Erie, so if you are considering Erie as your insurance carrier DON'T if you live in Hamilton County Indiana.

David and Carla

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Loss:
$10000
Cons:
  • Claims service
  • Horrid crooked adjuster
Reason of review:
Poor customer service
Matthew N Vov
map-marker Owensboro, Kentucky

Dropped me without telling me how to call to find out why

They dropped me because they said the third accident showed up which was a year ago and it was my fiancé. Been with them for 9 years. They waited the week before they are dropping to tell me that. Pretty dirty on their part
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Kelly V Qbg
map-marker Erie, Pennsylvania

Moving On

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After 30 years of being an Erie Auto policy customer, I am moving on. It is unfortunate to say the least but poor customer service and how they treat long time customers were my 2 major decision factors.

After my husband had an accident March 21, which was not his fault, Erie gave up trying to contact the other's driver's insurance. They said they had tried unsuccessfully for a few days and that maybe I would have better luck. Five minutes after calling, the other company contacted me. My vehicle which was totaled Erie left on my policy for 6 months and removed my every day driving vehicle from insurance.

Then when trying to get a quote for a new car Erie was unable to do that for us because they were now locked out of our policy due to the error of removing the wrong vehicle from the insurance.

We also received the paperwork listed for the new vehicle but unfortunately it listed the co-owners as Kevin and Kylie. Yes Kylie was correct but husband 's name is Jon......whoops......just too many errors for a company I have paid good money to over the years.

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Cons:
  • Would not recommend
Reason of review:
Poor customer service

Preferred solution: nothing cancelling my policy and moving on effective 11/16/2018

1 comment
Guest

It's always best to vote with your wallet. Unfortunately, the length of your previous relationship with the company means nothing ...

at all. Ever. It's insurance, the sketchiest game going.

Delay, Deny, Disgust. Good luck finding anything "better".

Anonymous

Refusal to renew

after having home, auto insured for over 30 years, our son (10 years clean driving record) received a refusal to renew letter after having two minor accidents 4 1/2 months apart, totaling around $4,000 . No loyalty, looking in to transferring to another company.
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Steven H Jgo
map-marker Reynoldsburg, Ohio

Deny, Defer, Delay at its worst.

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Updated by user Sep 26, 2018

I contacted Mitchell Insurance Agency in Grove City Ohio, where I bought my policy. They provided me with a name and telephone number of a higher up in the company to contact. 9/26 I also contacted Nedveld Engineering by email and again asked for their inspector's...

Original review Sep 21, 2018
2018 F1 tornado hits Grove City 1-1/2 miles away as the crow flies from my house. My neighbor hood was spared the direct hit but sustained high straight line winds and wind-driven quarter size hail.

My roof shingles and aluminum siding took a beating and should be replaced according to commercial inspection. Erie’s adjuster, Robert Thompson, found zero hail hits on the roof and alluded the siding had only mechanical damage. I complained about his findings and his attitude which seemed like he was dead set on denying the claim from the time we met on the property. I complained and asked that another adjuster be sent out.

Instead ERIE hired Nedveld Engineering to come and inspect the the House. I accompanied the Nedveld inspector who let me observe over his shoulder. During his inspection his very bright lighting showed that the side of my house was literally “peppered” with hail dings. He also counted 52+ hail dings per 10’ x 10’ measured area.

I assumed ERIE would now cover the damage since their inspector had been thoroughly repudiated. But it appears they are set to deny the claim again!! Citing “oxidation/older damage. Mind you that I lived here since 1999 and replaced the roof in 2004-****.

Mind you that Erie has insured me the entire time and there have been no hail storms in my area in that time. Mind you that homes up and down my street were also hail damaged and the homes immediately to either side of me have both had their roofs and siding replaced already due to their damage. Their insurers came through! Oh yeah, I spoke to the Erie adjuster two weeks ago and asked for two things; 1.

his hard copy claims report and that of the engineering firm, and 2. the name and phone number of his immediate supervisor for complaint purposes. As of yesterday my request was two weeks ago. As of today I have not received anything in writing from Erie.

These folds are a fraud.

I plan on contacting the Ohio Department of Insurance and the Attorney General’s Office. Steve in Grove City, Ohio
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Reason of review:
Poor customer service
William F Stu

Never insure with Erie

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Please trust my word. I had a total loss on a vehicle accident.

My trucks value was $29809.00, I got a check for $22022.00. I have tried to speak to the adjuster but instead of looking in to facts he wanted to make accusations that I was lying about the Kelly Blue Book value. I just got the check in the mail 9 weeks and 3 days from the date of my accident. I'm sure that I cant be the only person with this kind of service, especially being insured through them for an estimated 20 yrs with not one sing prior claim.

Home , business and auto. They just lost a lot of business with me because I will have another insurance company ASAP. I even sent him a copy of the report with my title. I am going to continue to call Erie until I get what my truck was valued at.

I also had a mower on the back of my truck and I was pulling a trailer. They refused any payment for the trailer. My truck went in to a flooded creek bed and a *** eater, chainsaw, 0-turn mower, cell phone and a few other items. I didn't expect new values back but looking up approx.

values of each item lost and added up it come to over $12000.00. They sent a $350.00 check for all the lost items. I did get the mower back but it is destroyed.

Please read this and if you think I am not stating facts then I hope you never need them like they need your money when your bill is due. They will most definitely screw you over.

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1 comment
William F Stu

I had close to the same experience. Very poor company to insure anything through

Anonymous
map-marker Erie, Pennsylvania

Waste of money on premiums

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Had water break in my home. Had to completely redo kitchen. Refused to pay my claim. No help from agents either. They made their decision before they ever saw the damage as evidenced by having their "experts" ready. I had estimates from several contractors for repairs and each time they paid for their independent contractors to dispute my claim. Really rude home office people in Erie PA. Just unbelievable is what all the contractors who assessed my damage said, also saying it was very unusual for my claim to be denied in this case. Premiums may be cheaper but remember - you get what you pay for. In this case, years of premiums on home and autos and nothing in return.
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Loss:
$18000
Cons:
  • Lack of help from local agent
  • Rude home office
  • Get nothing in return
Reason of review:
Poor customer service
Jaclyn Vxz

Worst service ever

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My parents have been with Erie over 30 years, multiple family members with policies through them. Barely used home owners for anything, but then cast iron pipe is leaking, house is over 100 years old and they won't cover it. I'm seriously pissed and going with someone else and I'm sure my mom will be also.
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2 comments
Guest

Had same thing happen to me

Guest

It appears that you had a slow leak from a cast iron drain. I don't think any insurance company pays for plumbing repairs, but they will often pay to find and access the leakage, but only if there is covered damage, and he damage was sudden and accidental. *** Unfortunately, the length of time you are with a company does not determine coverage or non-coverage.

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Domonique W

Happy to cancel my policy

I’ve only been an Erie customer for less than 5 months and couldn’t be happier I’ve decided to end my relationship with your company.

Last month I called prior to the due date and paid my policy in full for the month of May, only for the “automatic payment system” to still attempt to charge me an additional $223.50.

Now my account is in the negative due to this pending payment, my own banks overdraft fees, daily negative balance fees…and the additional $25.00 insufficient funds charged by Erie (for a policy that at this point has been paid on time and in good standing).

After attempting to get this matter reconciled and meeting some of the most disgusting customer service I’ve ever experienced, it instantly made me question why I was making the conscious decision to pay over $200.00 a month for such lackluster, careless, flippant service. (Every time I called to express my dismay, I was quickly reminded how me paying my policy early with a different account was my fault.)

So I immediately decided to take my business for car insurance elsewhere. After canceling my policy on the 15th of June, I was mortified to discover ANOTHER charge from Erie on 6/18 for $273.50 (Now an additional $25 charge for insufficient funds). I find it ironic how if I were in a car accident on the 18th, Erie would have no dealings with me since my policy was in fact cancelled on the 15th, yet you are still able (and persistent) on charging moneys that 1) don’t belong to you, and 2) are not owed to you.

I have never been so disheartened and disgusted to the point of having to voice my displeasure in such a way.

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Loss:
$274
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous

I don't have a good agent or Auto &H0 premium

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After being with Erie for over 22 years, they have increased my Auto & HO's premium but I have only 50/100/50 auto coverage for a 2013 Honda Civic and am paying $901.00 per year for just 1 vehicle and 1,0096.00 fory HO's insurance per year and my agent sucks since I never hear from him!
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Anonymous
map-marker Peterstown, West Virginia

They seem to exclude every possible thing, except visible issues, such as a house burning down.

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As explained to me: We have Erie’s “best” policy. However, it does not cover any form of slow leak, rotted pipe, broken pipe, etc. Only thing they cover is if your faucet pops off/washer explodes, etc., and floods your house and causes SUDDEN water damage. "Sudden water damage" is ALL they cover. Roof blows off, its your fault for not doing preventive maintenance. Not covered. Should have pounded those nails back in every year!!! Maintenance issues are NOT covered, and they call everything a maintenance issue! Preventative or fixing it - all maintenance issues. We have paid our premiums on time for over a decade. The one time we need them, they tell us it’s all about maintenance. After looking at other insurance companies, many (most) are like this. Home owners is a sham since they opt out of almost everything short of your house burning down. I am sure Erie would say that if a huge storm blew down a tree, into your house, that it was a maintenance issue, or an act of God. Should have cut that tree down before the storm. Either way, NOT COVERED. Advice: 1.Skip Erie, as their polices are a pure gamble with a MAJOR leaning to the house (them) – think Vegas when the mob ruled it. 2.Read your policy and check to see if a.Slow, unseen and unknown leaks are covered. b.Under slab pipes are covered + tear out to get to it is covered. c.Ensure storm damage is not an act of God. d.Ensure a tree hitting your house is not an act of God when caused by a huge storm. e.Check to see if your dog is covered if it were to bite someone. f.Check to see if someone slips in your house or yard, is covered. g.Trust nothing. Get a full list of what is not covered. They like to say if it is not in the policy, it is not covered. Well, most of us do not speak lawyer, so force the issue, at least for the major $ issues. h.Many more. Bottom line, trust an insurance salesmen like a used car salesmen. If their lips are a flapping, they are a lying. I could not live with myself if I were that much of a *** Best policy? Really, that is a very said state of affairs! We paid top dollar for NOTHING. I want my money back. It would pay for this issue, and maybe a bit more.
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Cons:
  • Get nothing in return
  • You pay a lot
Reason of review:
Bad quality
1 comment
Guest

Sorry Charlie, I don't think any insurance company something that is rotted and been leaking for a long time. No insurance company cover the actual plumbing repair (maintenance) but most will cover the cost to tear-out and access the plumbing and put it back, but only if the loss itself is covered.

You are exaggerating what they won't cover because they did not cover your particular claim. Pretty much that hapens to your house that is sudden and accidental would be covered.

Anonymous

Nightmare Psycho Company

I had homeowners insurance through Erie and let it expire because their rates were not even competitive (I had them for 10-15 years). They continued my policy for 3 months after the expiration date and then had the audacity to say I owed them $190+. ( they continued my policy on their own) I wish I had known this; I can only imagine how quickly they would not have paid a claim if I had made one. To make matters worse, they then turned this amount over to a collection agency. How else could you describe this behavior except as psycho. My advice: RUN FROM THIS COMPANY! There are plenty of other companies to do business with
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Anonymous

Very poor customer services

My son was hit by a lady with Erie insurance and Maria Saunders is gonna call me and say I need I contact my insurance company because she’s saying she’s not at fault even tho she hit the back of my car. Maria Saunders was very rude on the phone when I was expecting that my car was hit in the back so it was definitely her fault she hung the phone up on me. I would never recommend this company to anyone very poor customer services
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Anonymous

Address changes

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Hello my name is Ismael sidibe i would like to my physical address to be 18Golf rd upper darby pa 19082 and my mailing address to p.obox5590 Philadelphia pa19143 My phone number 215300**** thank you.
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