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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Have been remodeling our house this past year. Was down to last room which was my wife and I bedroom. Upon removing bed, we noticed soft spot in floor. Upon investigating, I found white mold and rotten floor joist in that area. In 2017, I had a major water line bust under house. Approximately 35000 gallons of water ran under house before water dept noticed usage and informed my wife and I of this. Had to remove vapor barrier because it became a mud bath under house. We fixed water line and did what we could to dry out. In 2019 our next project was to put new vapor barrier down and replace AC duct work with modern technology along with new unit. Our house is approximately 60 yrs old, but very well built. Never had an issue underneath in our 15 yrs at this location. Due to the moisture from water leak that flooded underneath, over the next year, our issues began, unbeknown to us. House stays very warm underneath. So moisture was being drawn from damp ground and naturally with a house this age, wood is cured and very easily affected by such moisture. Sadly I didn't catch in time, so now am having to tare out bedroom joist and flooring to address the issue. Upon contacting Erie and asking for agent, I was informed he was on a paid company cruise because they had won an award for selling most insurance in a company contest. Upon filing a claim, after explaining what caused the issue in first place, it took a week to get a appointment from adjustor, who was very incompetent from very beginning. Then on day he comes I get three identical letters in mail in separate envelops stating he would like to discuss our claim. I thought wow, what a waste. I realized quickly he didn't give a rip except for figuring out how not to pay anything toward claim.Once on site, which lasted approximately 15 minutes, he begin to go into his spill that moisture damaged wasn't covered by insurance. My argument was I didn't have moisture problem till after the major water leak. Upon leaving on Wednesday, Matt Ladd (adjustor name) said he would be back in touch on Friday or Monday. Well a week and half later I get a voicemail that said claim had been denied. I called back and left message, but naturally didn't and probably wont hear back from him. Its sad that these companies are allowed to take your money for insurance and yet can screw you when an issue happens that they should help customer with and basically you have no recourse. I will be changing companies in the new year. I would highly recommend anyone looking at doing business with this company to do your research and especially the fine print before doing business with them. I for one certainly regret it.

Erie Insurance review: Information

4.4
Details
Erie Insurance review - Information
Erie Insurance review - Information
The agent was not able to give me the details of the policy that I needed concerning GAP insurance. She offered to send an email to my current insurance agent since the office is closed and have them reach back out to me tomorrow.
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Review
#1637575 Review #1637575 is a subjective opinion of poster.
Service
Erie Insurance Auto Insurance
Pros
  • Reasonable cost
Cons
  • Way they train their staff
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • auto insurance

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Brittny Stewart, Brittny Ruff Stewart is the worst Inside Claims Representative that works for Erie Insurance in Erie Pa at the Corprate office. From day 1 , it has been nothing but a hassel trying to file a claim with Jessica. She is very rude and ignorant on the...
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Review
#1721468 Review #1721468 is a subjective opinion of poster.
Service
Erie Insurance Auto Insurance
Reason of review
Poor customer service
Loss
$500
Preferred solution
I want my window paid for .
Tags
  • auto insurance
  • Brittny Stewart
  • Brittny Ruff Stewart
  • Erie Pa

Erie Insurance review: Worst insurance company i've ever experienced.

1.0
Details
Erie Insurance review - Worst insurance company i've ever experienced.
Erie insurance company is the worst insurance company I have ever come across in my lifetime. The adjusters and the V.P. of claims management is rude no customer service at all. I had water damage in my home, they did not want to pay the price for the renovations. They did not pay current scale for being displaced out of my home, and my home is still not complete. I've been out of my home for 6 months. They paid me under scale price for me and my family of $40 a day for 65 of those days. I just got that check today after 6 months. Never again, do yourself a favor avoid the frustration and heartache. Check out photo below this is only one room.several rooms were damaged. #anyonebuterieinsurance
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Review
#1660412 Review #1660412 is a subjective opinion of poster.
Service
Erie Insurance Adjuster

Erie Insurance review in South Hanover, Pennsylvania: Shitshow

1.1
Details
A customer for 42 years and they cancel our plan over new expenses added to our bill without us knowing, even after we paid for it, absolutely *** and shitshow, goodbye Erie
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Review
#1657922 Review #1657922 is a subjective opinion of poster.
Pros
  • Some agents are nice
Cons
  • Eries treatment of a loyal customer
  • Poor quality coverage
Reason of review
Pricing issue
Loss
$651
Preferred solution
Full refund
Tags
  • auto insurance
  • Claim Denied
  • Auto Policy Non-renewal Notice

Erie Insurance review in Manassas, Virginia: AGENTS WEAK

1.0
Details
AGENTS ARE LAZY AND DO NOT DO THERE JOB, 25 yrs with eris ,ask me, poor poor service
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Review
#1671352 Review #1671352 is a subjective opinion of poster.

Erie Insurance review: Follow up on email re senior discount

3.0
Details
Told to call local agent for senior discount
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Review
#1630721 Review #1630721 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Erie Insurance review: Do Not Insure with Erie

1.0
Details
I had Erie for 35 years. I had total home coverage,I thought. Then a storm hit with high winds and damaging hail. I had holes in the side of my house. There was no matching siding to be found. Erie would not replace the siding on my home, quote, Erie doesn’t care about matching. 5 other homes so far had damage. They other homes did not have matching siding available and all got new siding. Other homeowners had State Farm, MetLife, Travelers and the only person who did not get all new siding was me since I am the only one who had Erie. The adjuster told me to paint my siding. This was not what I paid them for over the 35 years to be told they didn’t care when I needed them.
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Review
#1609784 Review #1609784 is a subjective opinion of poster.
Service
Erie Insurance Claim
Cons
  • Poor quality coverage
Reason of review
Bad quality
Loss
$11000
Preferred solution
Deliver product or service ordered

Erie Insurance review in Plain City, Ohio: Dropped after filing a claim for water damaged from a dormer

I filed a claim for damage from a dormer that had been leaking due to improper repair when the roof was replaced a few years ago. in 2014 the roof was damaged by hail, repair was approximately 6800.00 which Erie paid. Filed a claim in 2018, withdrew it, Erie never paid a dime. Filed a claim June 2019 for ceiling damage due to dormer leaking, again cancelled that claim, paid out of my pocket. Got a letter from Erie saying they cancelled my policy due to to many claims.
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Review
#1681624 Review #1681624 is a subjective opinion of poster.
Service
Erie Insurance Homeowners Insurance

Erie Insurance review in Alden, New York: Your adjuster are not willing to pay me what is owed to me

1.0
Details
Your a bunch of crooks that think they don't have to pay me
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Review
#1636658 Review #1636658 is a subjective opinion of poster.
Service
Erie Insurance Auto Claim

Contact Erie Insurance Customer Service

Website:
Mailing Address:
100 Erie Insurance Place
Erie, Pennsylvania 16530-1104
United States
Phone:
(800) 367-3743
All Erie Insurance Contacts

Erie Insurance Products and Services Reviews

Compare Erie Insurance to

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Latest Question

Erie Insurance Questions
1.3
Details
While vacationing in Florida, we hit a stroller that had been tossed out of a truck. Called our agent in Cincinnati. From there, things got stupid. Since Erie isn’t in Florida, we were told that unfortunately we would have to do the legwork, get the car fixed and they...
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Review
#1593941 Review #1593941 is a subjective opinion of poster.
Service
Erie Insurance Claim