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1.8

A woman hit my car,she called erie 8am the next morning and admitted to it,erie issued a claim number,I called erie 9 am the same morning and they told me that Jenifer ,who hit my car,all ready called them to report that she in fact did hit it ,it was parked,and that she backed into it. I was told heres the claim number take your car to a shop to get it fixed. I did same. The body shop a a body and repair in willow street told me the car was unsafe to drive because the drivers door could not be opened, Ok so I then called Erie and asked for a rental car so I could drive to work while the car was in the shop, but they said they would not approve the rental because the adjusted needed to speak to the lady who hit my car,I asked why she already called erie and admitted she hit the car, Turns out this lady just lost her son and is tramitized and cant talk to anyone,mean while erie still refuses to provide me a rental car....I went as high a a manager named Stacey 5:26 pm on 8/30/2016 and she would not even approve the rental for me..by the way both the lady who hit my car and I both have the same erie insurance company,is it my fault erie cant get intouch with the women and after all the woman already reported her at fault acdient,or a claim number would not have been issued, so what the heck im left without a car. Erie transferred me around for two hours on the phone,was rude to me and is simply trying to screw me out of a rental that should be provided to me.

Describe what you would consider to be a fair resolution to your complaint

Give me a rental car while mine is being fixed NOW

Reason of review: Poor customer service.

Monetary Loss: $5000.

Location: Elizabethtown, Pennsylvania

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Guest

I'm going through same thing as we speak that's how they save from renting u a car lie

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