Erie Insurance
Reviews and Complaints
Worst insurance company i've ever experienced.
Information
- Reasonable cost
- Way they train their staff
Preferred solution: Let the company propose a solution
Shitshow
- Some agents are nice
- Poor quality coverage
- Eries treatment of a loyal customer
Preferred solution: Full refund
AGENTS WEAK
Dropped after filing a claim for water damaged from a dormer
Do Not Insure with Erie
- Poor quality coverage
Preferred solution: Deliver product or service ordered
Terrible customer service
Have been remodeling our house this past year. Was down to last room which was my wife and I bedroom.
Upon removing bed, we noticed soft spot in floor. Upon investigating, I found white mold and rotten floor joist in that area. In 2017, I had a major water line bust under house. Approximately 35000 gallons of water ran under house before water dept noticed usage and informed my wife and I of this.
Had to remove vapor barrier because it became a mud bath under house. We fixed water line and did what we could to dry out. In 2019 our next project was to put new vapor barrier down and replace AC duct work with modern technology along with new unit. Our house is approximately 60 yrs old, but very well built.
Never had an issue underneath in our 15 yrs at this location. Due to the moisture from water leak that flooded underneath, over the next year, our issues began, unbeknown to us. House stays very warm underneath. So moisture was being drawn from damp ground and naturally with a house this age, wood is cured and very easily affected by such moisture.
Sadly I didn't catch in time, so now am having to tare out bedroom joist and flooring to address the issue. Upon contacting Erie and asking for agent, I was informed he was on a paid company cruise because they had won an award for selling most insurance in a company contest. Upon filing a claim, after explaining what caused the issue in first place, it took a week to get a appointment from adjustor, who was very incompetent from very beginning. Then on day he comes I get three identical letters in mail in separate envelops stating he would like to discuss our claim.
I thought wow, what a waste. I realized quickly he didn't give a rip except for figuring out how not to pay anything toward claim.Once on site, which lasted approximately 15 minutes, he begin to go into his spill that moisture damaged wasn't covered by insurance. My argument was I didn't have moisture problem till after the major water leak. Upon leaving on Wednesday, Matt Ladd (adjustor name) said he would be back in touch on Friday or Monday.
Well a week and half later I get a voicemail that said claim had been denied. I called back and left message, but naturally didn't and probably wont hear back from him. Its sad that these companies are allowed to take your money for insurance and yet can screw you when an issue happens that they should help customer with and basically you have no recourse. I will be changing companies in the new year.
I would highly recommend anyone looking at doing business with this company to do your research and especially the fine print before doing business with them. I for one certainly regret it.
Preferred solution: Let the company propose a solution
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Verified ReviewerFollow up on email re senior discount
Preferred solution: Let the company propose a solution
Your adjuster are not willing to pay me what is owed to me
Total non communication
No need to bother worse experience of my life.
Agent - Tanya Miller-Canal Winchester, OH
My message to my agent :
Ms Tanya I have been reaching out to you about this situation and have asked that my account be updated two weeks ago with the correct address...and unless I check on the status of my account myself and find errors no one would know. When I let my agent know what's going my agent really dont seem to care or get the situation rectified and when I get upset it's a problem..do u understand where I'm coming from...
I pay my bill every month on time if not in advance.I prefer to have a respectable relationship with my agent one who show me I matter and am important and dont look at me as a dollar amount . I know I'm not your only client but but can me and my account be treated with respect and dignity ...at least that's how I feel...here is a summary....
I do not live in Powell I live at XXXX XXXXXXXXX XXX, Groveport, Ohio 43125 and I am requesting that this be fixed immediately along with my policy effective date that I have been complaining about since my policy started 9 months ago and each time you tell me it's a easy fix.... 9 months later it's still not fixed. My effective policy date is not 5/10/18.
My policy start date w/Erie should reflect 5/15/18 as I was under my State Auto Policy through 5/13 that u was the agent for.....u quoted my Erie Policy on 5/10/18....Plz Ms Tanya fix my policy address and my policy effective to reflect 5/14/18 before my next payment is due.I would greatly appreciate it. Thanks Again
- Policy
- Would not recommend
- Agent
Defer, Deny, Delay
On October 3rd I got a call from Mitchell Insurance Agency and Corey, who told me that I would be getting contacted soon because my claim had been transferred. The next day I recieved a form letter from ERIE INSURANCE, with no signature, stating the processing of my...
I am not happy, but in order to go further to fight this denial I first have to have the denial in hand. I asked Mr. Thompson to send me a hard-copy of his finding, decision, etc. I also asked for a hard-copy of Nederveld Engineering's report of their finding, which was an inspection ordered by Erie.
I also asked for the name andphone number of the supervisor higher than Mr. Thompson for complaint purposes. Mr. Thompsn said he would send them to me.
A contractor I am working with told me they also contacted Mr. Thomspon who told them he had mailed me a copy that same week. I have still not received anything. My neighbor has a video of the hailstorm and still photos which I plan to use as evidence of the storm.
I have also begun a social media campaign advising friends NOT to use Eire Insurance for their property coverage. Both of my immediate neighbors homes sustained documented damage from the storm and both have had their damages repaired. It is not looking good for Erie Insurance in the court of public opinion.
My next step with this claim is to contact the Better Business Bureau of Central Ohio and the Ohio Department of Insurance. Steve Howard
- Agent
- Mitchell insurance in grove city
- Service and coverage nor the adjustor
- That they denied my valid claim
Preferred solution: Replace the damaged shingle-roof and aluminum siding which were dented in the storm.
0 customer service
Bad company to do business with
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