Erie Insurance

Weve had Erie for near 25 years! We have replacement coverage.

Not one auto claim, great credit rating, and no home owners claimsnot one! But year after year they slightly up their coverage and price, no matter what the economics. So last summer a tornado dropped a mile from our house and we had 115 mile per hour winds that hit us. It was a disaster.

We had 25 trees down in our yard, couldnt walk out our door with branches and trees downdevastation. The only damage to the house was 1 tree clipped the side of the house,took out our gutters and some of the roof shingles. The adjuster low balled us on the gutters and roof repair and would only cover part of the cost of tree removal for the one 1! tree sitting on the side of the house.

We have 25 trees completely down over the driveway, yard, everywhere! Agent said they dont care about anything else, but the house. The adjuster told us this would not affect or rates. Fast forward to one year and our next billing!

They increased our bill by 27% ! $175.00 called my agent and after 25 years of taking our moneyone tiny claim we are penalized for!

Tiny claim because it could have been so way worse of trees smashing into the house or losing a roof.we were so lucky! We will be shopping else where.they only care about their profit line, not their costumers.

The first time, I needed Erie Roadside Assistance for a Tow Truck in Charlotte, NC and they requested service from a Tow company in another state, Rock Hill, SC. FREALLY?

I waited 3 hours for a tow truck and called Erie back to see why they would contact a tow company in another state and asked if they could find a tow company near my location, they did but that wait would be another 2 hours. I finally had to cancel Erie Roadside Assistance Tow and contacted my own tow truck via Google, and they came within 20 minutes. This is unacceptable Erie, it would be nice if Erie Roadside Assistance had a shorter time frame of Roadside Assistance or choose better companies to contract with for Roadside Assistance. The point is someone is stuck on side of the road needing immediate or as soon as possible assistance not 5 hours later or next day assistance.

I am happy with my insurance rates and overall service of the company, but when I actually needed them the most, Roadside Assistance, they failed me. I just might change my insurance company because of this.

I need an insurance company I can rely on especially when I need them the most. I am very disappointed in Erie's Roadside Assistance Service.

An Erie insured driver backed into my car on 8/17/21 after pulling out of a handicapped parking space at the post office. I was stationary in the moving lane, saw that he wasn't going to stop, kept honking my horn, but he still hit my bumper.

He reversed forward &;;;;;;;;; was almost out of the p.o. even as I was still honking my horn. Deputy Sheriff in p.o. heard my horn, came out to investigate, wrote out a report.

Erie's driver never contacted Erie. I did a week later. Erie sent an adjuster to access damage ($605.78), a week later received a notice that Erie would not honor claim, no details of the discrepancy between the reports was reported. Erie supv.

also denied claim. I want to get the word out that this is not a reputable company. Saw 116 complaints just on BBB alone, not to mention other sites. Erie has a flawed claims payment process.

Even treats their own insured unjustifiably. Have reported them to multiple review sites & organizations that I hope can help me resolve this issue in my favor.

Stay away from Erie Insurance, read the online complaints about them. One star is too much, but there was not O option

Because I feel like they don't care I've heard area for about 16 years ago I kept my insurance up-to-date never late never had a claim about a year ago more I had an accident the person that was on the other vehicle did not have insurance it was that persons fault I got nothing for my car it was like $3000 my car was away worth more than that but it was like oh well who cares now you called him about my medical and it's like they don't return phone calls does there is one person that is very very rude when you talk to she may return your phone calls and she may not I just at last I don't know what to do I guess I learned my lesson just go on and forget about it because that's what they want and that's what I'm gonna do I feel sorry for people that has no way to buy a car on the way to get their medical paid for but thank God I did because I would be totally out three months my insurance was due again I paid up front for six months and it's like we don't care we got your money just go on down the road you'll learn your lesson because we don't have the time for you you're just another number when your insurance is due respect you to be paid that's the way I feel right now

I was involved in an accident with one of Erie Insurance's customers. I was contacted by one of their inside claims representatives, Brittny Stewart, and she may have been the most rude and unprofessional person I've ever had to work with.

After explaining the situation, providing photo evidence, explaining that there were businesses to contact in order to get video footage, and there were bystanders, she still tried me to coerce me into admitting guilt. Nothing felt better than her calling back to admit that she was wrong and we were not at fault. I felt compelled to write this email to forewarn any person that is forced to work with her in the future, she was trash and I wish you the best of luck. Be better, Erie Insurance.

Brittny, you're trash. Treat people with respect.

Brittny Stewart, Brittny Ruff Stewart is the worst Inside Claims Representative that works for Erie Insurance in Erie Pa at the Corprate office. From day 1 , it has been nothing but a hassel trying to file a claim with Jessica.

She is very rude and ignorant on the phone. When she calls , she doesn't leave a voicemail. So you have no idea who she was and the reason she was calling. I had called and left a few messages and she doesn't return any phone calls.

I had to call in to the office and give them a fake name just to get her on the phone. She is a nasty person who shouldn't even be in customer service and doesn't take her job serious. I'm sure I'm not the only one who has been treated this way by her. I have been trying to file a claim for about 13 days now , along with video evidence.

She keeps playing games saying that she didn't receive my videos.

I would seriously caution anyone that is with Erie Insurance and deals with the Inside Claims Rep Brittny Stewart. I'm going to be filing a BBB Complaint as well.